Terms & Conditions

These terms and conditions serve as a binding agreement between the property owner hereby identified as “customer” and The Midlands Cleaning Company and its owners, employees and subcontractors, hereby identified as “company”, for the execution or services in exchange for payment for residential or commercial exterior cleaning including but not limited to roof cleaning, gutter cleaning, driveway cleaning and patio/block paving cleaning services to include pressure washing, non-pressure washing and steam cleaning. The services that The Midlands Cleaning Company provide to you are subject to the following terms and we reserve the right to update the terms and conditions any time without notice to you. You can review the Terms and Conditions on our website or via the link on your quote and invoice.

AUTHORISATIONS:

Customer agrees to allow company on the property for the purposes of completing any of the services requested. Customer understands that the services we offer will be completed in the time-frame given during the quotation, sometimes due to various factors, service may run over schedule. Due to unforeseen circumstances such as bad weather, vehicle or machinery breakdowns or anything else reasonably out of our control, we may need to reschedule our service to the next available business day. Customer understands that the company will do their best to accommodate for a quick reschedule but we will have to work around other scheduled customers and weather. Company also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.

RISKS AND RELEASES OF LIABILITY ACKNOWLEDGEMENT:

The Midlands Cleaning Company technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. The Midlands Cleaning Company uses safe techniques with the use of low pressure on delicate surfaces such as wooden facias, windows etc. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low-grade building materials. Routine maintenance per manufacture’s recommendations on the home’s surfaces, should be implemented by homeowners to avoid any potential defects. Prior to cleaning the roof, any areas of concern need to be addressed by the homeowner to insure a watertight seal. This will prevent damage from occurring. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.

On the date of service, the company will note any pre-existing damage and take photos of any noted damage. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the customer can see the damage and acknowledge its existence.

Customer understands that the company has set procedures to ensure plant life around the area of cleaning is protected. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life will recover or if it has been killed. Company will then determine plan of action after evaluation of plant life.

ROOF CLEANING ACKNOWLEDGEMENT:

Customer understands that any existing damage, cracked tiles, loose cement or any other flaws in the roofing system may be more noticeable and apparent during or after cleaning. The Midlands Cleaning Company operatives will take photos where possible of any clearly visible damage prior to commencing the works. When the roof is covered with debris, those flaws may not be as prominent as they may be after the roof has been cleaned. Most of the time those issues are brought to the customers attention during the pre-inspection or during the cleaning process. Customer understands that the company may not find every flaw and is not liable if flaws are more noticeable after cleaning unless it is found to have been caused by negligence by the company. Customer understands that any missing, damaged or inadequate felt or lining to the interior of the roof may result in small leaks to the interior of the property once the moss has been removed from the exterior roof. Customer agrees that the lining or felt inside of the roof is intact and of a good standard and hereby accepts liability for any interior leaks that may occur. Customer also understands if we do a ‘site unseen’ quote based off provided photos or use of Google Maps software, that we will not be able to note any flaws in exterior surfaces. If we do a ‘site unseen’ quotation, customer understands we are not liable for any unacknowledged flaw and will do our best to point this out at date of cleaning. Customer understands that The Midlands Cleaning Company’s roof cleaning service does not include any repair work to the roof or surrounding property i.e., gutters, facias etc. If customer requests and confirms that The Midlands Cleaning Company should carry out any additional work, we will endeavor to carry out such work on same day where possible, however we may have to schedule the works for the next available business day if necessary.

Following every roof clean the company will remove and discard of any moss and dirt cleaned from the roof, empty any moss and dirt from the gutters that has come from cleaning the roof and rinse down any windows, facias and soffits. Customer understands that although every precaution and effort is taken by our experienced operatives to leave the site clean and tidy, that some small remanence of the cleaning works may be missed. Customer understands that, unless booked specifically for a window clean, although every effort is taken to ensure windows are left spotless, that in some cases you may notice dried beads of water. It is the customer’s responsibility to have windows cleaned by a third party if required.

Customer agrees to allow company to utilize their residential water source via outdoor supply, which will be turned on and easily accessible on the date of service. If in an area of low pressure or volume, customer agrees to inform the company and will avoid using any water dependent appliances during the cleaning service to ensure the best possible flow rates for our cleaning service. If customer’s water source is not sufficient for cleaning services, the must inform the company so we can adequately prepare. Customer agrees to allow company to utilize their residential electricity supply where necessary.

ON THE DAY OF SERVICE:

Please have an exterior water tap activated and accessible.
Please have an electricity supply available and accessible if required.
Please ensure all doors and windows are shut tightly.
Please have all pets inside before and during cleaning.
Please clear the work areas of all items and remove all sensitive materials from the areas being cleaned such as flags, doormats and vehicles. (We will do our best to assist moving plants, furniture, etc. on the day of service and assist with putting them back on completion of service).
Please avoid using water during the cleaning service to ensure no loss of pressure or volume.
Please ensure you have notified any neighbours of the works so they are aware of any noise on the day.

CONTENT RELEASE AND USE:

Customer agrees to allow The Midlands Cleaning Company to utilize any photos, videos, reviews or descriptions of the property in the context of advertising for the company. The company will use these photos, videos or descriptions without any compensation to the customer. The media will be solely used for advertising purposes. The customer agrees not to seek punitive action in civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names.

IF ANY DAMAGE OCCURS:

The Midlands Cleaning Company will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence or willful misconduct. Damages must be discovered and reported to The Midlands Cleaning Company within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that was a result of negligence.

ROOF CLEANING GUARANTEE TERMS:

Our roof cleaning service is backed by a 2 year guarantee if the customer opts to have the Biocide treatment to their roof. This guarantee guarantees no moss regrowth for up to 2 years. Customer understands that guarantee will only apply once full payment has been received. Customer understands that our roof cleaning guarantee only guarantees against the regrowth of moss and your roof tiles and does not in any way guarantee the roof life itself. Any roofing/repair works will be for the customer to arrange with a third party. It should be noted that every property environment is different and therefore we have reasonably set out the below limits in which we will honour our guarantee:

The Midlands Cleaning Company guarantees absolutely no moss regrowth for 18 months following the Biocide treatment.
In the remaining 6 months of the 2 year guarantee you may or may not notice small signs of moss regrowth, in most cases this will be in extreme environments, this shall be no more than 20% of what was originally there before service.
If noticeably more than 20%, The Midlands Cleaning Company will rectify at own cost.
After a period of 2 years from the date of completion of service, your guarantee will cease.

Customer understands that the following may void guarantee:

Should any paints, chemicals, solvents etc. be applied to the roof without our knowledge, then your guarantee may be voided.
Should any person(s) carry out any works to the roof area without our prior knowledge then your guarantee may be voided.
Should any tile replacements or cement works be carried out without our prior knowledge then your guarantee may be voided.
Should any verbal or written routine maintenance advice given by the company be neglected or ignored by the customer then your guarantee may be voided.

If obvious and apparent moss regrowth appears on your roof within the 2 year period then you should inform The Midlands Cleaning Company as soon as possible and we will determine a plan of action and rectify at our own cost if necessary.

PAYMENT TERMS:

Payment is due upon completion of work unless other arrangements were made between the customer and the company. If a different arrangement is agreed upon then this will be documented and confirmed by both parties. We accept cash and bank transfer. We also accept card payment but please request this before the day of service so we can ensure our card terminal is equipped.

If payment is not made upon completion of service when requested then The Midlands Cleaning Company reserves the right to charge a £50 late payment fee plus interest until payment is received after a 14 day grace period.

ACCEPTANCE OF TERMS:

By accepting a quotation, the customer agrees to all the terms and conditions in this agreement. You authorize The Midlands Cleaning Company to do the work as specified on the quotation. You release our company from property damage unless it is caused by negligence or willful misconduct. The Midlands Cleaning Company is not responsible for damage to loose material, paint, wood, trim, windows or gutters that was previously noted as damaged or found during the cleaning process.

If you have any concerns or queries with our terms then please don’t hesitate to contact us via email info@themidlandscleaningcompany.co.uk with the subject “Terms of Service”.